Barely six months after VV Giri National Labour Institute, the Noida-based government outfit, likened Indian call centres to 19th century prisons that reduced executives to 'cyber coolies', India's......
Part I: BPO firms wake to red dawnEmployees in some IT-enabled services companies have cited instances of their passports being kept by their employers during training stints abroad.A growing tribe......
Is there any relation between ancient Roman ships that once employed prison labour and Indian BPOs? Yes, says a study by the VV Giri National Institute of Labour. The report by the labour institute......
The International Labour Organisation is planning to come out with a set of guidelines on working conditions in industries like call centres, ITES (Information technology-enabled services),......