How much of business is truly customer-centric?

Customer centricity is about understanding the ecosystem in which a product is operating in the customer's life and working towards making every element of the ecosystem friendly and enjoyable to......

A unique plan to groom future leaders

After making a mark for itself in the world of information technology, India is now emerging as a key global centre for manufacturing. Projects are mushrooming throughout the country. There is no......

The secret to managing quality

The concept of 'exactness,' propagated by Yoshikazu Tsuda, the professor of quality, is an effective concept for controlling process variations. Tsuda, who transformed clustering in India, drew up......

Tata Tele shuffles top posts

In line with its target to ramp up its subscriber base to 8-10 million in the next fiscal and provide better customer care service, Tata Teleservices has inducted three key management personnel......