India's BPO Industry Gets AI Makeover

Call centres, once the engine room of India's BPO exports, are evolving too. Depending on the complexity, 30 to 50 per cent of voice and chat volumes are now handled by conversational AI.......

Not outsourcing, this is right sourcing

Keshav Murugesh, CEO of the Nasdaq-listed WNS, discusses the impact of the Trump administration on BPO and BPM industry with Ayan Pramanik. IMAGE: The WNS CEO believes that demand for the BPM......

Guidelines for ITES sector eased, new norms to facilitate WFH

The new rules are aimed at providing a strong impetus to the industry and positioning India as one of the most competitive IT jurisdictions in the world. Illustration: Dominic Xavier/Rediff.com......

Emotix, a Mumbai-based startup launches personal robot for kids

The robot can hold long conversations, track the child's mood and is controlled from an app on the parents' smartphone For generations, filmmakers have dreamt up stories of sentient robots as best......