Call centres, once the engine room of India's BPO exports, are evolving too. Depending on the complexity, 30 to 50 per cent of voice and chat volumes are now handled by conversational AI.......
Joining the debate on working hours, IT services company Capgemini India's chief executive Ashwin Yardi on Tuesday advocated 47.5 hours work per week, and was against sending e-mails to employees......
'The choice is clear: We either embrace this transformation and cement our global leadership, or hesitate, lose ground, and fade into irrelevance.' Kindly note the image has been posted only for......
For India to transform into a high-income country with a projected gross domestic product (GDP) of $23-35 trillion, will need a sustained annual growth of 8 per cent to 10 per cent. Photograph:......
Global capability centres (GCCs) are increasingly looking to tap into revenue opportunities from the Indian market, which is already a critical talent hub. Illustration: Dominic Xavier/Rediff.com......