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Nehru's gift to Baroda queen caught in marital dispute

A 1951 model antique hand-made classic Rolls Royce car, a single model till date valuing more than Rs 2.5 crore at present and ordered by first prime minister Jawaharlal Nehru for the erstwhile......

When Sudha, Narayana Murthy Broke Up

After agonizing over this for weeks, he made a decision.When they met after work one evening, he startled her by blurting out, 'I think we should break up.' A moving excerpt from Chitra Banerjee......

Data protection bill protects govt from action taken in good faith

The data protection bill introduced in Parliament on Thursday enables the government "to call for information" from data protection board, data collecting entities or intermediary, and safeguards......

'They will kill us, lynch us'

'Radical Meitei organisations are checking the identities of soldiers from army battalions.' IMAGE: Security personnel fire tear gas shells to disperse a crowd in Imphal, June 29, 2023.......

SpiceJet bomb hoax: Man wanted friends to stay longer with lovers

A 24-year-old trainee ticketing agent of British Airways was arrested for allegedly making a hoax bomb call in a Delhi-Pune SpiceJet plane at the IGI airport in New Delhi, the police said on......

Cyberfraud Thrives On Fear!

The number of cyberfraud cases has skyrocketed from 2,677 in 1999-2000 to 29,082 in FY24 -- more than a 10-fold increase. The RBI pegs digital payment frauds at Rs 1,457 crore in FY24, up more than......

Air India banks on artificial intelligence to cut call centre costs

Air India’s use of artificial intelligence (AI) has had a huge impact on the airline major’s call centre volumes and the technology integration has reduced costs by 100 times, a senior......

MS outage: Airlines go manual, cash withdrawals hit, brokerages affected

Airports across the country witnessed chaotic scenes on Friday after dozens of flights were either delayed or cancelled after a widespread global computer outage that also hit operations like cash......

Infosys partners with Microsoft to accelerate adoption of GenAI

Infosys said on Tuesday it is collaborating with Microsoft to jointly develop industry solutions that leverage Infosys Topaz, Azure OpenAI Service and Azure Cognitive Services. Photograph: Vivek......

ITC Info floats contact centre with US firm

ITC Infotech India Ltd, the wholly-owned subsidiary of ITC Ltd, has set up its first contact centre in Bangalore as a joint venture with the US-based ClientLogic for providing business process......

Arsenal footballer Mari stabbed in Italy supermarket attack

IMAGE: Spanish football player Pablo Mari is on loan at Serie A club Monza from English Premier League club Arsenal. Photograph: Arsenal FC/Twitter Monza's Spanish football player Pablo Mari was......

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Customer Contact Centres

News for Customer Contact Centres

Nehru's gift to Baroda queen caught in marital dispute

When Sudha, Narayana Murthy Broke Up

Data protection bill protects govt from action taken in good faith

'They will kill us, lynch us'

SpiceJet bomb hoax: Man wanted friends to stay longer with lovers

Cyberfraud Thrives On Fear!

Air India banks on artificial intelligence to cut call centre costs

MS outage: Airlines go manual, cash withdrawals hit, brokerages affected

Infosys partners with Microsoft to accelerate adoption of GenAI

ITC Info floats contact centre with US firm

Arsenal footballer Mari stabbed in Italy supermarket attack

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