The air quality in the national capital deteriorated to the severe category on Tuesday and the Delhi government suggested implementing work from home policy in Delhi-National Capital Region and......
A resident walks near burning oil tankers which were set ablaze by an bomb explosion in Peshawar. Photograph: Fayaz Aziz/Reuters The Country Threat Index compiled by IntelCenter, a......
In an attempt to give a facelift to the state's tourism industry, Mizoram government will introduce northeast's first ever toy train in Aizawl. The proposed toy train, with two coaches, will chug......
Modi government expects cargo traffic at its ports to jump by two-thirds by 2021 as India ramps up exports of goods including cars and other machinery. IMAGE: Govt to grant Gautam Adani $240......
Customer relationship management (CRM) enables you to maximize the efficiencies of marketing resources and empower marketers to acquire and develop long-term customer relationships. Marketers can......
Call centres (also known as contact centres) in India are gradually adopting the Internet Protocolframework to make consumer experience a breeze and save costs. "As companies shift to the IP......
Why would Reliance Communications want to migrate to GSM when it has already built up a strong CDMA franchise network?Changing horses mid-stream, a la the mobile phone operator Telefonica Moviles......
Any entrepreneur getting into the call centre business today should be aware that he is entering a commodity-like business. Anyone claiming that they will offer innovation with niche practices is......