'The ministry may like to consider setting up an ombudsman similar to electricity ombudsman and insurance ombudsman, to ensure a time-bound resolution of consumer issues within the airline sector.'......
It neither mentions timelines for refund or compensation, nor talks about penal provisions for airlines. Illustration: Uttam Ghosh/Rediff.com Pune resident Vandana Saxena Poria was supposed to fly......
Tinesh Bhasin tells you what you can expect. Getting compensation from an airline, in case of delays, is a grey area for customers. Most of them are unaware of the rules guiding the process. And......