Gurgaon
Gurgaon is the best city for setting up a software or a business process outsourcing centre in India. The Haryana city is home to dozens of top BPO firms, earning it the sobriquet: India's outsourcing hub.
Great physical and supporting infrastructure, availability of ample talent, impressive real estate boom, affordable cost of living, good governmental support, etc make Gurgaon the ideal choice for an IT-BPO centre. Beside this, workforce and proximity to the airport are some other crucial factors that are heavily considered by most investors before starting a BPO in Gurgaon.
However, Gurgaon on its own might not bag the honours: other areas like Delhi, Noida, Faridabad and Ghaziabad, put together make this region a powerhouse when it comes to BPOs.
Some of the BPO companies that are housed in Gurgaon include Wipro, HCL Technologies, HTMT, 24/7 Customer, Inc, Infosys BPO, Convergys, Accenture, MphasiS, Daksh, IGate Global, Transworks, Genpact, and WNS.
The outsourcing boom has sparked off further boom in the real estate and retail market in Gurgaon, leading to a proliferation of, restaurants, cinemas, etc.
Image: Employees at a call center in Gurgaon. | Photograph: STR/AFP/Getty Images
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