Bagchi sees people's lives as a spectrum. At one end, it consists of "personal-personal" issues, like the relationship with a spouse. At the other are "professional-professional" issues, such as, why should one not get a higher raise or how does one get one�s boss to see to it that one gets promoted. "I would not engage at the two extreme ends of the spectrum," he says.

For instance, Shanmugam and Radha R could have refused when Bagchi invited them for the sessions without the fear of reprisal since the sessions are voluntary.

In the first session, Bagchi listens while the participant talks. Sometimes, even they are surprised by their own answers. In the second session, Bagchi gives his perspective on the participant's reflections and "works towards building a shared understanding of who the participant is".

Image: Raj Datta, VP, Knowledge Management, MindTree Consulting receives the IT innovation award from the IT Minister A Raja. | Photograph, courtesy: Nasscom Website

Also read: Nandan Nilekani on the idea of a new India

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