Businesses are complex systems. Employees handle lot of information and need to take decisions to solve problems and improve business performance. Organisations are interested in knowing whether you have the ability to operate effectively in such an environment or not.
a. Information processing
Employees are faced with lot of data and information: task level data, information regarding peers and own performance, information on organisation and competitors etc. The information processing skill is all about finding, choosing, interpreting and using information for business advantage.
b. Problem solving
Problems can be technical or functional, easy or difficult to fix. No matter what the nature of the problem is, employees are supposed to find ways to solve it. This skill involves identifying problems and coming up with different solutions, test different options, check whether solution has worked and review approaches to tackling problems. This is a critical skill and the most important one in technical jobs.
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