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Do you have a question for Nasha? Write to us! Here is my question -- what kind of questions do they ask in call centre interviews? - Ketan They will ask you questions relating to your personality, communication ability, understanding of customer service, teamwork capabilities and how well you deal with pressure. My job here is completely non-voice and completely based on the Internet. I am here in this company from the passed one and a half years. Now I am trying to shift to another company. I have attended few interviews. I made it to the last rounds but I don't know what they are expecting. I thought I have communication skills to an extent, but I am not able to get a job in the BPO sector. I am looking for a non-voice job as I have experience in the same field like in back office and data processing. So, I would like to take some advice from you. I want to correct my mistakes through you. - Joseph It is very important when you go to interviews to ask where they think you can improve, as only then will you know what areas to work on. Your e-mail to me has lots of grammatical errors, so you need to also work on your written communication skills. Now, I want to go for a call centre job. The reason is very simple -- I want to earn more. But I was told by my friends that people start facing physical problems just after a couple of months into the job. - Anurag Samuel Some call centres pay for transportation or provide it for you. If you move to Mumbai, you do not even need to purchase a car as the city has very good public transportation. - Nilesh Brush up on your communication skills and then start interviewing at BPO companies! Are there any opportunities for BPO job work from Indian companies? - Ashok Yes, there are lots of call centres that do work for domestic Indian companies. DON'T MISS! Do you have a question for Nasha? Write to us! Nasha Fitter operates Fitter Solutions, a communication and training organisation with expertise in public and interpersonal communication. |
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