South Korean carmaker Kia was on Tuesday declared the top mass-market performer in the overall customer experience index (CEI), an annual survey done by the Federation of Automobile Dealers Associations (Fada) to assess and quantify customer experience across 97 parameters related to sales, product, and after-sales quality. Fada conducted this survey in collaboration with consulting firm Frost & Sullivan, with a sample size of 8,685 respondents.

Maruti Suzuki India (MSIL) will hold discussions with the Centre and state governments on how the production of compressed biogas (CBG), which can be used in vehicles that run on compressed natural gas (CNG), can be expanded in the country, its majority shareholder Suzuki Motor Corporation (SMC) said. The demand for CNG vehicles has been rising significantly in the country. MSIL sold 145,000 CNG vehicles in the first quarter of 2024-25, marking a 28.3 per cent year-on-year (Y-o-Y) growth.

'Just look at China: They have five or six major airlines and some smaller ones.'

Indian carrier Vistara on Monday announced voluntary retirement scheme (VRS) and voluntary separation scheme (VSS) for its permanent ground staff ahead of its merger with Air India, which had announced similar plans for its non-flying permanent staff two weeks ago.

'Two would be premium products and three would be mainstream products.'

It's the Qutub Minar!

Being touted as a competitor to the country's busiest Delhi airport -- which handles approximately 1,200 flights a day -- the Noida airport was expected to start flight operations by the end of this year. But supply-chain disruption, caused by pandemic and subsequent global upheaval, has hit the pace of construction at the airport which is coming up in the Jewar area of UP's Gautam Budh Nagar, some 75-km from the Delhi airport.

Bengaluru outpaced Mumbai, Delhi, and Pune in 2023 to become India's leading city for electric car registrations. The city's tech-savvy workforce, increased acceptability, zero road tax, subsidised electricity for EV charging, and a wide charging station network contributed to this surge. Electric car registrations in Karnataka's capital surged more than threefold in 2023 to 8,690 units, overtaking the growth witnessed in the other three cities, according to data from Jato Dynamics

Air India (AI)'s rise could be at the expense of three "super-connector" hubs - Doha in Qatar, and Dubai and Abu Dhabi in the UAE - as the Indian passenger would any day prefer direct flights of their national airline that is providing excellent on-time service, Arved von zur Muehlen, chief commercial officer of Saudia Airlines, said on Thursday.

Notwithstanding the sweltering heat engulfing major cities, travellers can find solace in the steady airfares to popular summer destinations like Srinagar, Bagdogra, and Kochi. According to airline executives, capacity increases and moderate demand have kept spot airfares from scorching cities like Delhi on a par with the same period last year.

The number of domestic air travelers in India grew 2.42 per cent year-on-year (Y-o-Y) in April, reaching 13.2 million, according to data by the Directorate General of Civil Aviation (DGCA) on Tuesday.

The international cargo operations of two major carriers - IndiGo and Air India Group (Air India and Vistara) - are experiencing opposite trajectories despite both the airlines significantly expanding their international flight offerings over the past year. During the fourth quarter of 2023-24, IndiGo's international non-passenger cargo business declined to 6,848 tonnes. This is an 18.2 per cent year-on-year (Y-o-Y) decrease, according to data from the Directorate General of Civil Aviation (DGCA)

This isn't the first instance of Vistara facing scrutiny from the regulator over improper pilot training.

A child who is less than 12 years of age must be allotted a seat beside at least one parent or a guardian with whom he is travelling, the Directorate General of Civil Aviation (DGCA) told airlines on Tuesday. The DGCA has said that the air transport circular on unbundling of services and fees by scheduled airlines is being modified. It allows airlines to charge for excess baggage, preferential seats, meals, snacks, drinks, and carriage of musical instruments.

Industries such as aviation and hospitality have many silos within them and Aionos, the joint venture between Interglobe Enterprises (IGE) and Assago Group, is an attempt to bridge them and boost efficiencies using artificial intelligence (AI) solutions, Rahul Bhatia told Business Standard on Tuesday. Bhatia, the Group Managing Director of IGE, serves as the majority shareholder in India's largest airline, IndiGo. Additionally, IGE operates 21 hotels under the Ibis brand and runs a logistics company called Movin.

Airfares on major domestic routes such as Kolkata-Bagdogra, Delhi-Bengaluru, and Delhi-Mumbai have witnessed an increase of up to 12.7 per cent year-on-year (Y-o-Y) in May this year, according to data by Thomas Cook (India) and SOTC Travel. The recent increase in aviation turbine fuel prices, rupee depreciation, reduction of flights by key players, and grounding of planes due to engine supply issues have contributed to the rise in airfares, said aviation industry experts. However, the data also shows that summer airfares on key routes such as Delhi-Leh and Delhi-Kolkata have significantly decreased due to the introduction of new flights.

Describing their situation akin to "bonded labour", two Air India pilot unions extended their support to Vistara pilots on Thursday, who have raised grievances regarding the duty roster and the revised salary structure. Amid the slew of flight cancellations and delays, Vistara chief executive officer Vinod Kannan acknowledged on Wednesday that pilot utilisation in the airline was high, and announced plans to scale back its flight schedule and overhaul the rostering system to provide pilots with more rest time.

High pilot utilisation, combined with a portion of pilots taking sick leave at the end of March has resulted in the cancellations during the last couple of days, chief executive officer (CEO) of Vistara, Vinod Kannan, said during a meeting with the pilots on Wednesday.

The spot airfares on major routes, where Vistara cancelled flights on Tuesday, have surged by up to 38 per cent, according to data provided by Cleartrip. The spot airfares for Tuesday were compared with March 5. Vistara has cancelled 52 flights on routes such as Delhi-Indore, Delhi-Srinagar, Mumbai-Kochi, and Bengaluru-Udaipur as a certain section of pilots went on sick leave, reportedly protesting against the new salary structure that was introduced as part of the airline's merger with Air India.

'The ministry may like to consider setting up an ombudsman similar to electricity ombudsman and insurance ombudsman, to ensure a time-bound resolution of consumer issues within the airline sector.'