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More than 250 Virgin Atlantic passengers, including Indians, are stranded at an airport in Turkey for over 24 hours after their Mumbai-bound aircraft from London was diverted to Diyarbakir airport.
Virgin Atlantic on Thursday said it was exploring all options, including operating an alternative aircraft, to fly the passengers to Mumbai.
In a statement, the airline said the VS358 flight from London's Heathrow to Mumbai on April 2 was cancelled due to an urgent medical diversion to Diyarbakir in Turkey.
After landing at the airport, the An A350-1000 aircraft suffered a technical issue, which is being worked on.
"We are actively exploring all options, including the operation of an alternative aircraft, to ensure customers can reach Mumbai as soon as possible," it said.
A stranded passenger said that all of them were sitting on the floor and there were no blankets available.
"Also, there is no vegetarian food available," the passenger said on the condition of anonymity.
In an updated statement, Virgin Atlantic said passengers were being provided with overnight hotel accommodation and refreshments in Turkey.
A passenger posted on X that over 300 Indians and British citizens were trapped in Turkey in an "awful situation."
The user, Hanuman Dass, said his family is among the stranded.
"Doing nothing to help the people, 1 toilet for 300 people and held in a confined space for over 15 hours. @VirginAtlantic staff nowhere to be seen. My family is caught up," he said in a post.
In another post, he said passengers have no information and it has been 27 hours since they left London.