Staff training: IT firms spending millions

Indian IT majors may have tightened their belts in various areas to contain costs as a fallout of the global economic slowdown. But most of them see continuing value when it comes to employee training, even though it skims crores (tens of millions) of rupees off their top-lines.

Top tier IT firms -- including Tata Consultancy Services, Infosys Technologies, Wipro and HCL Technologies -- have identified the need to train the brains they handpick annually from India's top engineering colleges and technical institutes as a critical task, even as the industry is seeing a degree of upturn in client demand.

India's largest IT services provider, TCS, for instance, spends 2 per cent of its revenue every year on training new entrants.

Bangalore-headquartered Infosys recently announced the opening of a grand training facility at its Mysore campus. Infosys annually spends over Rs 800 crore (Rs 8 billion) on training alone. Wipro spends about 2 per cent of its net sales in providing training to employees.

While Infosys and TCS have, to a certain extent, tried to centralise their training resources, Wipro's strategy has been of a federal nature to cater to local manpower requirements.

Wipro has set up an archipelago of training centres in proximity to its competency centres all over India and overseas.

"Wipro believes in taking learning as close as possible to the learner. Hence, for fresh recruits, training is conducted at the development centres where the employee is to be placed. Training happens primarily at our Talent Transformation Centres in Bangalore, Hyderabad, Pune, Chennai, Kolkata and Kochi," says Sreekala Ramamurthy, GM (talent transformation), Wipro Technologies.

Overseas recruits, she says, are either provided training at the company's global centres like the Atlanta Development Centre or ". . . recruits are flown down to our India offices."

HCL, too, has decentralised its training infrastructure across the globe because its employees are no longer confined to a particular geography or location. According to Anand Pillai, senior VP and global head (quality, talent transformation & intrapreneurship development), HCL Technologies: "Since learners are spread across the globe, the entire training department is also spread across the world. Our programmes are standardised to cater to global learning challenges and simultaneously manage different cultural nuances and local sensitivities."

TCS provides an Initial Learning Programme (ILP) at the company's corporate learning centre in Thiruvananthapuram.

"We invest heavily in world-class training for our employees. ILP training is primarily conducted at our corporate learning centre at Thiruvananthapuram for Indian and non-Indian trainees. We replicate our fresher training programme at Guwahati, Bhubaneswar, Coimbatore and Baroda, as well as overseas, to bring scalability to our training model," says Ajoy Mukherjee, VP & head (global HR), TCS.

TCS's new facility, the Peepul Park, is spread over 12 acres of newly acquired land in Technopark. The 3.5-lakh square feet Peepul Park is snazzily designed and also houses a Leadership Development Institute.

The ILP Learning Block can accommodate 1,000 employees at a time, a hostel block accommodates 500 people, with a recreation centre and library thrown in. The facility has a capacity of 1,500 people.

The ILP is replicated in overseas geographies for new hires from countries like Australia, China, India, Hungary, Uruguay, the United Kingdom and the United States. TCS also ensures that it hires people with diverse educational backgrounds and across geographies.

Infosys recently expanded the company's global training centre, located at its 337-acre Mysore campus, by setting up another dedicated facility (GEC-II) for training.

However, Infosys also maintains training infrastructure at all its development centres. The company recently extended the training duration for new recruits (freshers).

"We consider training as an investment in the future. Our investments to enhance our training capabilities are in keeping with future requirements," justifies S Gopalakrishnan, CEO and MD, Infosys Technologies.