Infosys builds tool to predict attrition

The company said attrition of high performers had declined to 11.2 per cent during the quarter

Infosys, India’s second largest software company, has built a predictive tool to identify performers, measure organisational health, and seek and retain talent.

“We have developed an algorithm that can give us a heads-up on people at the risk of attrition. This approach enables managers to make personalised retention solutions for individuals," said Krishnamurthy Shankar, group head for human resources.

Infosys chief executive officer Vishal Sikka is pushing automation in a quest to make the company generate higher revenue per employee. Infosys also faced 21 per cent attrition in the June quarter, the highest rate since Sikka took over.

The company said attrition of high performers had declined to 11.2 per cent during the quarter. Along with reporting and deepdive analysis, Infosys has been using big data and predictive analytics to formulate a retention strategy.

"We have used analytics to identify key talent. We have created an algorithm to identify the criticality of each employee from the skills and experience point of view,” Shankar said.

“This is helpful to managers in making career plans for their teams and identifying training and development needs,” he added.

“We have worked on talent models to understand our current talent mix, inflow and outflow of talent, internal to external hiring mix, and the impact of these on operations,” Shankar said.

Photograph: Abhishek N Chinnappa/Reuters