TCS gets top rank for customer satisfaction

IT services major Tata Consultancy Services on Thursday said it has been ranked number one for customer satisfaction in a major survey conducted by Whitelane Research in the United Kingdom.

The research, which surveyed more than 200 of the UK’s top IT spending organisations, evaluated over 700 IT contracts with TCS and 23 other leading service providers, to determine performance and levels of satisfaction, it said.

TCS topped the survey in terms of overall satisfaction level, setting the bar at 78 per cent, against an industry average of 67 per cent and low of 59 per cent, it added.

Whitelane Research is an independent organisation dedicated to sourcing analysis.