Intelenet, Tata Teleservices sign a outsourcing pact

Intelenet Global Services (Intelenet) on Tuesday announced that it has signed a five-year outsourcing partnership with Tata group company, Tata Teleservices Limited.

This partnership elevates Intelenet's position and makes the company the first player to offer finance and accounting processes in the telecom vertical, a press release issued here stated.

Intelenet will provide a spectrum of services, covering back-office processes and customer support functions, within the F&A BPO domain.

Intelenet will provide account payable services pan-India for all the 22 circles of Tata Teleservices from its existing delivery centres.

With a successful track-record of partnering with leading global and local telecom players, Intelenet has a strong foothold and an established play in the telecom vertical.

It has also built a strong presence and repute in the F&A services sector, having witnessed a 25 per cent growth last year, the release said.

"We are delighted to partner with a dynamic brand leader like Tata Teleservices and be the first player to innovate with F&A offerings in the telecom space," Intelenet Global Services' Managing Director and Chief Executive Officer, Susir Kumar, said.

"Having successfully built our expertise herein, we offer seamless delivery of end-to-end F&A services, coupled with a strong delivery footprint. In keeping with our strengths, we are confident of providing tangible value, reduced risks and complete customer satisfaction," Kumar said.

Tata Teleservices Limited's Managing Director N Srinath said, "As we expand our telecom offerings, we need the expertise to manage some of our back-end operations. The domain expertise and depth of Intelenet's offerings will help Tata Teleservices focus on its core business offerings and imperatives."

Intelenet Global Services is a leading global third party BPO company that delivers Business Process Outsourcing (BPO) services to Fortune 500 companies in the UK, US, Australia, the Philippines, Mauritius, Poland, Guatemala and India in industries as diverse as banking and finance, insurance, retail, telecom, healthcare, information technology, travel and hospitality.