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ICICI OneSource, India's leading business process outsourcing on Tuesday announced the commencement of operations at its 400-seat facility in Buenos Aires, Argentina.
This is ICICI OneSource's fourth global delivery centre outside of India and expands its delivery footprint to US, Ireland and Buenos Aires, in addition to the 10 centres across India.
The current operation will also add Spanish language capabilities to ICICI OneSource's service offering. ICICI OneSource will provide one of its US-based telecom clients with a variety of back office transaction processing functions from this centre.
Ananda Mukerji, managing director and CEO, ICICI OneSource said, "The Argentina centre is in line with our strategy to quickly establish a global delivery platform. This reflects our transition from an offshore partner to a preferred outsourcing partner for our key customer relationships."
He further remarked, "The Buenos Aires centre has highly experienced staff and it will significantly deepen our offering to our telecom clients. The telecom outsourced services market is expected to grow at a 10.7 per cent CAGR over the next five years. Currently 30 per cent of our revenue comes from our telecom vertical and we intend to grow this vertical aggressively."