Singapore-based IT services firm Datacraft on Friday said it plans to move technical support work from South Africa, the United States, Australia and the United Kingdom by merging its parent UK-based Dimension Data operations at its India centre in Bangalore in the next 24 months.
"Eventually we are looking at making the global tech support hub here by merging the four service centres into one over the next 18 to 24 months," Dimension Data Managing Director, Global Managed Services, Paul A Richman, told reporters in Bangalore.
Datacraft Asia has merged its centres in New Zealand, Japan and Korea to set up a 100-seater call-cum-tech support centre in Bangalore where, company officials said, "The operations cost half what they cost elsewhere in Asia Pacific."
Datacraft Asia, which reported revenues of $328.7 million by end September 2003, earned 25 per cent of it from managed services from the region.
The company did not divulge investment plans in the centre, citing a 'blackout' period ahead of its annual results next month.
The centre provides services such as call management, help desk services and the complete end-to-end monitoring and management of a customer's IT environment, Datacraft CEO Bill Badfield said.
Dimension Data has about 1,000 people working in other centres of the world, including 500 people in South Africa.
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