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Let's get back to business basics-not because I think you don't know your own business, but because I honestly believe that blogging can help each core fragment of what makes up a successful and viable company. The core needs for any business are as follows:
You also need good marketing, great customer relations, an awesome sales force, decent customer support, and a host of other factors. But if you have ideas, a product worth selling, a solid team behind it, and potential customers, the rest will follow naturally.
How blogs impact your business
Of course, creating a successful business involves more than having great teams, great ideas, great products, and increased visibility - but if your business could do only these four things, right, you'd be off to a good start. The real question is how blogging can augment or help in each of these areas.
Ideas: Good ideas are always hard to come by. Several adventurous companies have begun blogging for new product ideas, assuming that their users know what they want better than the companies do. GM's FastLane blog is a great example of this: GM runs new concepts by readers at the site, inviting them to comment. By providing a space for customers to interact, you can be assured that they will interact. As a company, you need to be ready for the feedback that will come as a result.
Products: Traditional product development leverages a roomful of customers to make decisions for a world full of people. The end result is a series of focus group insights that have no real-world applications. Blogging affords the opportunity to ask the world of customers about what they actually want.
Visibility: Most traditional visibility companies are single events that rarely go beyond the customer's first experience. Even the best viral campaigns that encourage customers to spread the word are really just single-interaction events. Blogs let your readers decide how and when to interact with you. Not only do they give customers control over the relationship, but they encourage customers to continue to engage with you over time, thus providing a multitude of experiences they can subsequently share with friends and associates. Blogs encourage customers to become participants and participants to become evangelists. And they encourage everyone to come together as a community.
Teamwork: By creating opportunities for your staff members to communicate effectively, you create a space for more meaningful interactions. Blogs come in where other types of communication fail. It's been said that e-mail is where information goes to die. When was the last time you actually looked at a message you'd archived awhile back, "just in case"?
Blogs are where living information resides. People in your company can find others with similar interests by searching topics that other internal bloggers have considered. Creating ad-hoc connections based on content that is created and owned by internal bloggers is a great way to keep your teams well oiled, motivated, and in touch with people with similar passions across your organization. Think about the efficiencies that could be gained for the whole company if these experts had an easy way to exchange and archive ideas.
Ideas to help your business
Beyond the core concepts of improving your ideas, products visibility, and team cohesiveness, blogs can improve your business dozens of other ways. Here are a few examples to wet your whistle, as we get deeper into exploring blogs.
Improve Customer Loyalty: Elisa Camahort is a passionate blogger. She helps theatres in her areas, such as 42nd St Moon by blogging behind-the scenes details, which dedicated theatre-goers love. She also features discounts for theatres to track how effective blogging is at driving new ticket sales. Overall, the ability to connect with their niche audience has been a huge boon for the small theatres that Camahort passionately serves.
Build an Early Buzz: Nooked was first envisioned on the blog, was built on the blog, and has grown through the blog. Nooked is an RSS tracking company -- RSS stands for Really Simple Syndication and refers to a format used for easily distributing news on the Internet via feeds or channels. At each step of the way, the Nooked blog has been full of inside information that is devoured with abandon by those following the project's progress. It is the perfect example of how to use blogs to build a buzz early on in a product's development cycle.
React to Negative Events: Earlier this year, General Motors engaged in some major restructuring. GM Chairman Rick Wagoner took a larger degree of control in the company by restructuring selected units so that they reported directly to him -- these selected units were previously under the care of such key executives as Bob Lutz. Interestingly, Lutz is the primary author of GM's exceedingly popular FastLane blogs.
Instead of being silent about the event, Lutz was able to turn what many had considered a demotion into a positive thing: he was able to focus entirely on what he loved -- product development. Several hundred bloggers and commenters supported his attitude by commenting and followed his example of how to deal with negativity in a public forum.
Extend Your Influence to Your Influencers: For many companies, the key to success is knowing who influences the industry. For Microsoft, developers are first priority. To influence developers, Microsoft launched Channel 9, which gave a true inside look at the company through daily video profiles of important figures in each product group.
The response to this blog and its video angle took everyone at Microsoft by surprise; the blog community grew to more than 50,000 members, making it one of the largest developer communities ever.
Excerpted from
Blog Marketing by Jeremy Wright. Price Rs 375. Reprinted by permission of Tata McGraw Hill Publishing Company Limited. Copyright 2006 by The McGraw-Hill Companies Inc. All rights reserved.