The RBI states that in the case of any banking-related complaint, the customer has to first try to get a solution from the bank.
He can file a complaint before the Banking Ombudsman if a reply is not received from the bank within one month of the bank receiving his complaint. He can also move the Banking Ombudsman if the bank rejects the complaint or if he is not satisfied with the reply given to him by the bank.
The complainant can file his/her complaint in any form, including online.
You can file your complaint online
https://secweb.rbi.org.in/BO/compltindex.htm
Here's a list of Banking Ombudsman across India
The customers can also appeal to the Reserve Bank of India against the awards given by the Banking Ombudsman.
Image: The Reserve Bank of India building in Mumbai. | Photograph: Sajjad Hussain/AFP/Getty Images
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