FAQs

Download and installation

What are the benefits of downloading the Rediff News mobile application?
Experience the simplicity of following news in real time from across India and the globe on your mobile device by downloading the News app from rediff.com. This is a free app which is easy to use, intuitive and visually appealing, and provides the latest news updates from more than 30,000 global news sites.
Will this application work on my phone?
This application is supported on the following platforms:
- Android (v2.0 and higher)
- iOS (5.0 and higher, iPhones and iPads)
- J2ME (Samsung, LG, Motorola, Sony Ericsson, Micromax and Nokia)
- Windows phone (v7.5 and v8.0)
- Windows PC & tablets / (v8.0)
- BlackBerry (v10.0.0)
- BlackBerry (5.0 to 7.0, non-touch)
If the operating system of your phone runs on any of these platforms, then this application will work. Just make sure that you have activated Internet services on your phone.
How much does the Rediff News mobile application cost?
It is absolutely free of cost! However, please note that you will have to pay data charges as per your mobile operator. Please contact your network operator to know more about your data transfer rates.
How do I install the Rediff News application on my device?
There are three ways to download and install the Rediff News application on your device.
Using PC
1. Go to http://rediff.com/newsapp to download the Rediff News app.
2. Enter your 10-digit mobile number in the text box and click Proceed.
3. Enter the CAPTCHA as shown in the image in the text box and press Enter. You will receive an SMS containing the download link.
4. Click the download link to install the application in your device.
Different devices have different modes of installation. Please find out your device's platform and check the FAQs section for the corresponding platform.
For Android devices, click here.
For J2ME devices, click here.
For iOS, click here.
For BlackBerry devices, click here.
For Windows phone, click here.
For Windows PC & tablets, click here.
Using QR Code
1. From your PC, go to http://rediff.com/newsapp
2. Scan the QR Code provided at the bottom of the page. This will provide you with the download link for the application.
What is a QR code and how do I scan it?
A QR (Quick Response) code is a popular two-dimensional image barcode that consists of a webpage URL encoded within the barcode. Scanning the QR code will redirect you to the encoded URL.
Scanning a QR code is pretty simple. Go to the online application store and search for a QR code scanner. Tap on any one of the applications shown in the search results and install it in your phone. Once installed, open the application to scan a QR code. It will use your phone's camera for scanning the barcode and redirect you to the encoded URL.
I entered my phone number to receive an SMS. Why am I asked to enter a CAPTCHA? Can I skip this step?
A CAPTCHA is a type of challenge-response test to ensure that the mobile number is entered by a human being and not a computing system. Simply put, it is a spam filter deployed to protect the system from cyber-attacks and email spam.
You cannot skip this step. If you enter an incorrect CAPTCHA, a new CAPTCHA will appear.
I did not get any SMS when I entered my phone number. Why is this so?
If there is SMS traffic congestion at your operator's end, there can be a delay in the delivery of your SMS. One alternative would be to download the application directly from other online mobile stores. Another alternative is to simply type http://m.rediff.com/newsapp in your phone web browser.
I received an SMS from Rediff, but there is no link mentioned. What should I do?
You can re-enter your mobile number on http://rediff.com/newsapp and we will resend the SMS. Otherwise you can download the application directly from other online mobile stores.
Also, you can type http://m.rediff.com/newsapp in your phone web browser and proceed to download the application from this URL.
I am unable to tap the link that I received in the SMS. What should I do now?
This issue is mostly observed in J2ME phones. In such cases, click Options and select Use details. You should now be able to click the link received in the SMS.
I clicked the link that I received via SMS but nothing happened. What should I do?
When you tap the link in the SMS, you will be redirected to the download instructions page. If your browser shows error messages such as 'Webpage not available', 'Connection timed out' or 'No internet connection', please make sure that your phone's GPRS settings are set correctly and you should be able to connect to the Internet.
My download started but stopped in between. What should I do?
This could happen only if the internet connection on your phone is slow. Please check the signal strength of your internet connection and try downloading the application once again.
I downloaded the application file. What is the next step?
Once the download is complete, look for the downloaded file, select it and click Install to automatically install the application in your phone.
The file has been downloaded, but I don't know where it has been saved. What should I do?
Different phones store downloaded files at different locations. For most phones, you can go to the Downloads folder and look for the application. In some phones where there is a search functionality is available, click the Search icon and type Rediff News. The application will be displayed in the search results.
I clicked the downloaded file, but nothing happened. Why is this so?
This could happen if the downloaded file is corrupt or if your phone does not support the application. Please check whether the application is compatible with your phone. To check whether your phone supports this application, click here
I am receiving errors while installing the application. What should I do?
This could happen if your phone does not support the application. To check whether your phone supports this application, click here
I tried downloading the application from mobile store but I got the message "This App is Incompatible With This phone." What does this mean?
This means that your phone does not support Rediff News application. To check whether your phone supports this application, click here
When I clicked the download link provided in the SMS, I got the message "500 Internal Server Error." What should I do?
A "500 Internal Server Error" message is displayed whenever the website's server is down. In most cases, this is a temporary issue. Please retry the download link after some time.
When I clicked the download link provided in the SMS, I got the message "400 Bad Request Error." What should I do?
A "400 Bad Request Error" message is displayed whenever the server is unable to process your request. This may imply that the website's server is down. In such cases, please retry the download link after some time.
What is End User License Agreement (EULA)?
The End User License Agreement (EULA) is a contract between the licensor and the purchaser of proprietary software. By accepting the agreement, the purchaser agrees to the terms and conditions mentioned in the license agreement.
How do I uninstall the application?
Different devices have different methods of uninstallation. Please find out your device's platform and check the FAQs of the corresponding platform.
For Android devices, click here.
For J2ME devices, click here.
For iOS devices, click here.
For BlackBerry devices, click here.
For Windows phone, click here.
For Windows PC & tablets, click here.

Software upgrades

How do I upgrade the application?
The process of upgrading the application is different for different devices.
For Android devices, click here.
For J2ME devices, click here.
For other devices, click here.
What is a critical update? Why can't I use my application without installing it?
A critical update is designed to improve the performance and operability of a device. Usually, it is a bug fix for compromised security. Such updates have to be installed by the user in order to continue using the application.

Software crashes

Application crashes are pertained only to android phones. For queries related to software crashes and management, please click here.

Features

I'm looking for news articles belonging to a specific category/section. What should I do?
There are six categories/sections of news namely, Top News, World News, Business, Cricket, Sports and Entertainment. All of these categories/sections are listed under the Menu option, which is different for different phones.
For Android/BlackBerry, click here.
For iOS, click here.
For Windows phone,click here.
For J2ME, click here.
For Windows PC & tablets, click here.
I'm looking for news on a particular topic. What should I do?
To search for particular topics, you have to type the keywords in the search box. This option is accessed differently in different phones.
For Android/BlackBerry, click here.
For iOS, click here.
For Windows phone,click here.
For J2ME, click here.
I want to read the entire article. What should I do?
To read an entire article, you have to click the Read the full article option at the bottom of the page. This option is different for different phones.
For Android/BlackBerry, click here.
For iOS, click here.
For Windows phone,click here.
For J2ME, click here.
I want to read more news on a specific category/section. What should I do?
The functionality for loading more news articles is different in different phones.
For Android/BlackBerry, click here.
For iOS, click here.
For Windows phone,click here.
For J2ME, click here.
I want to read more news articles similar to the one I read. What should I do?
To read more news articles similar to the one you are currently reading, you have to scroll through the articles listed under the Also Read category, which is again different for different phones.
For Android/BlackBerry, click here.
For iOS, click here.
For Windows phone,click here.
For J2ME, click here.
I want to share an article with a friend. What should I do?
Depending upon your device platform, you can share an article with your friend via e-mail, SMS, Bluetooth, social networking sites such as Facebook, Twitter, etc.
This feature is enabled in all platforms and devices except for J2ME and Blackberry (5.0 to 7.0) phones.
For Android/BlackBerry, click here.
For iOS, click here.
For Windows phone,click here.
For Windows PC & tablets, click here.
My phone lost its connectivity. Can I still read a new article in Rediff News?
Yes you can. Rediff News has an offline mode enabled in all phones because of which you can access the news articles in different categories even when there is no active internet connection.
However, note that you cannot read the full article in offline mode. Neither can you load more articles or read articles similar to one you are currently reading. These require an active Internet connection.