Two chunks of copy made interesting neighbours on
the contents page of a recent issue of a leading Indian business
magazine. The first featured Indra Sinha, the reigning Godhead and
Oracle of advertising, predicting in bold, hard copy, that the
advertising industry would soon be dead-made obsolete by the
Internet. And cheek by-jowl with this apocalyptic prophecy was a
write-up on Ajit Balakrishnan, who had seized the day in the
just-burgeoning New World of the Internet with his trail-blazing
company Rediff On The Net. Interestingly, the net company carries
two unmistakable stamps of its parentage, both of which happen to be
from the soon-to-be-dead advertising industry. The first is its
name, coined out of the advertising giant, Rediffusion, and the
second is its creator, Balakrishnan, who is also one the original
founders of the ad agency.
You'd think a man who has been one of the brains
behind creating an advertising agency that not only made advertising
history in India but also rewrote the rules of advertising would be
happy to rest on his directorship. The company that will be billing
around Rs. 500 crore at the end of 1999, having grown by an
impressive 30% in an industry that is supposed to be in recession.
(On the way, Balakrishnan stopped by to create PSI Data Systems, one
of the more successful computer companies in India, of which he
continues to be the Vice-Chairman and the largest individual
shareholder). You'd think such a man would be ready to put his feet
up and savour the dividends of his stock options. Not Ajit
Balakrishnan. A compulsive, chronic risk-taker, hopelessly hooked to
a high-octane game where you hunt for ideas which only you can see
as brilliant business opportunities, but which, to most others,
often seem like the delusions of a lunatic. And having found them,
you convert them into hugely successful business ventures. Which
everyone then looks at and says, "Hey, how come I didn't see
that one coming?"
Balakrishnan calls himself a `serial entrepreneur',
a label that fits well. You can almost see him stalking the jungles
of commerce in search for one more seemingly impossible crazy idea
to tame and conquer. Now and then stopping by to slay a passing
dragon of a popular business dictum. And the wilder the idea, the
more unattainable its quality, the greater the thrill of the kill.
In fact, for Balakrishnan, the choicest preys are what seem like
whimsical unicorns and quixotic wind mills that only hallucinating
madmen would dare to hunt.
Serial entrepreneurs, it seems, are born never
made. And in Balakrishnan's case, the signs were apparent fairly
early on. The year was 1973. A small-town boy from Cannanore in
Kerala, wide-eyed at the awesome vistas of opportunity that had
unfolded in front of him because of an MBA degree from IIM Calcutta,
joined a small, chronically creative advertising hot shop called
MCM. And bumped into his first unicorn. At the time, it was believed
that creative, path-breaking advertising could never translate into
a successful, profitable business. And the advertising industry was
dotted with enough examples to corroborate this theory. There were,
it seemed, only two kinds of agencies. Large profitable ones that
produced mind numbing, duller-than-ditchwater advertising (and still
continue to do so, Balakrishnan reminds you sardonically). And
small, impetuous, intensely creative little hot shops that burst
like brilliant fireworks on the landscape with inspired, brilliantly
fresh, incandescent advertising... and fizzled out just as quickly.
Financial viability and creativity, it seemed, just
didn't go together. Fascinated, Balakrishnan, already a young
business strategist at MCM (and not a bean counter, as the popular
legend goes, and which he acidly dismisses as the rumour-mongering
of illiterate AEs!), set about to take apart this belief and rewrite
the theorem. "I used to spend hours and hours in the evening
talking about it to Kersy Katrak and Bal Mundkur of Ulka. And 10
months is all that it took to unravel that mystery!" The
unicorn was his. Having worked out how to successfully mix the oil
of business profitability with the water of creativity into an
inseparable magic amalgam, and with the collaboration of two other
unicorn hunters, Arun Nanda and Mohammed Khan, Balakrishnan set up
Rediffusion Advertising. And the rest, as they say, made advertising
history.
"It was crystal clear to me.." It is a
phrase that you will hear Balakrishnan use often. To explain, for
instance, his unorthodox decision, after graduating from IIM
Calcutta, to join a small advertising agency rather than become a
perk - pampered boxwallah in one of the blue-chip British
multinationals. Why, you ask him. "Because then and now, I see
myself as being in control of my destiny." He uses the phrase
to explain to you why risk - taking may scem a dangerous game, but
only from the outside.
Somewhere, in all this, the thought crosses your
mind that this may be a bit like gambling Suggest this to
Balakrishnan and the reaction is swift, severe and sharp. Its almost
as if you've reduced his grand vision of things of a one armed
bandit. That too, the vision of a man who sees himself in control of
his destiny, knowing exactly where he is going and how to get there.
"I cannot even by a remote stretch of imagination think of
myself as a gambler. Gambling is when you toss a coin with the full
knowledge that you don't know what the outcome will be. In risk
taking, you think you know the outcome, you've worked a lot towards
it. Sometimes it
might not happen the way you want it to but that's
not for lack of trying. A gambler takes pleasure in not knowing the
outcome," he says. Then why is it called risk? In his thinking
that's word which only the spectators use. Inside the bullring,
things look totally different.
It was crystal clear to Balakrishnan in 1989 that
he must shut down PSI's Rs. 15 crore state-of-the-art computer
manufacturing factory that he had just set up in a record time of 10
months. Why, you wonder. Because the government was moving towards
decontrolling the computer hardware industry and in the new
environment, he could see, again with great clarity, that there was
no way an Indian hardware manufacturer could compete on costs with
multinationals who were expected back in. Of course PSI survived the
closure and lived to tell the tale. And though Balakrishnan sold out
controlling interest in the company to his French partner Bull, he
with great prescience retained a 11 percent holding in the company
and helped transform it into a software developer. With the share
price topping the Rs. 1,500 mark in the last few weeks, PSI
shareholders are joyously singing their way to the bank, including
Balakrishnan, whose holding should now be worth close to Rs 90
crore. Another good reason for him to retire.
In 1995, when even to the most well informed,
educated urban Indian, the Internet was technological mumbo-jumbo,
about as unfamiliar as genetic engineering, it once again became
crystal clear to Balakrishnan that this was going to be the future
Mecca of business opportunity. The revelation came of all places in
Oxford, in a particularly cold December. He had gone there on
personal business but was stuck indoors for weeks with nothing much
to do and so ended spending much of the time on the newly emerging
world of the Internet. He came back and signed away as much as a
million dollars of his own personal money on what could only be
another unicorn of his delusions. "Four years ago, when I used
to go around evangelizing the Net, they used to say, `the man's gone
mad!' But it was so clear in my own head how it was going to
unravel, year by year and where it was going to go..."
Rediff is today India's successful internet site
offering the most comprehensive range of products from
free e-mail to a search engine, from personal investment services to
e-commerce, news, advise and much more, It is believed to get close
to 30 million hits a month. Its investors include the likes of
Intel, Draper and Warbug Pincus. There has been talk about an IPO
sometime this year. The big question is about where it would be
listed-on the Nasdaq or/and the Indian stock exchanges. Estimates
about the value of the company have ranged between $100-200 million.
It is a difficult guessing game considering the vaulting valuations
of internet companies worldwide. Closer home Satyam paid Rs. 550
crore to take over the much smaller Indiaworld.com recently.
Whatever happens there is no doubt that Balakrishnan will be
rewarded handsomely.
"I never get out for the same reason
twice!" Balakrishnan doesn't say that Gary Sobers did, when
asked why he was the world's greatest batsman. Because each time he
got out, he used to go back and figure out exactly why so that he
would never repeat that mistake again. For Balakrishnan, it's an
inspirational mantra. That failures are just learning experiences,
nothing more. In fact, Balakrishnan says that he has grown more from
his failures than from his successes. Every time he fails
and he willingly admits that he has many, many times
instead of seeing it as an indictment of his capability,
he carefully dissects the mistake down to its bare bones so that he
will never repeat it again. And therein lies the essence of serial
entrepreneurship. That you use the mistakes of the past to create
the successes of the future.
The failure of Klass, a company manufacturing
state-of-the-art equipment to mark packaging that Balakrishnan set
up in the early 80s, taught him that size does matter, at least when
it comes to business opportunity. Never enter a market where the
entire market is so small that even if you are the world's smartest
businessman, you can only be a bit player. PSI taught him to know
when to walk away. He knew, that the government decontrolled the
computer industry, that he would never be able to sustain the huge
amounts of capital that it was going to take just to keep abreast,
forget getting ahead of competition. So painful as it was, he walked
awaym, voluntarily bringing in international external financing,
which meant giving up management control of a child that he had
given eight years of his life to nurture. "`You're crazy. Who
ever walks away from your own company!', my friends told me. But I
had to, tough as it was to my ego. If I didn't, it would end up as a
ghost of a company that would never succeed. Today all the
investments that Arun and I and the other partners made in PSI are
worth millions and millions of dollars," he says.
Hanging in there to make it work is a big part of
the game... and makes the difference between a mere risk-taker and
an entrepreneur. The difference is an important one. It separates
the men from the boys, and more importantly, the success stories
from the failures. If letting go is one side of the coin of what
Balakrishnan calls good entrepreneurship, persistence is the other.
And that's the tightrope, he tells you, which he constantly walks.
Trying to figure whether it's time to move on, because the road
ahead will lead straight to disaster. Or whether to persist, even
when success seems a certain impossibility. Which is why he admits
that they are tough calls. But make them you must.
Take Rediffusion, for example. The agency had to
wait for a good three years before real recognition in terms of
highly visible, national clients like
Jenson & Nicholson and Red Eveready came its
way. By which time one of the founders, Mohammed Khan, had left.
"His view was that Rediffusion wouldn't work. He lost
patience." And how much time does it take to fetch the returns?
"Oh, probably another 10 years after that. Because Arun and I
used to pay ourselves lower salaries than most of our key
executives. We hired good people, contemporaries who by then were
earning big salaries in big companies. So when we hired them, Arun
and I kept this a secret between us. We used to take just enough to
get by. But that built the agency!"
Another aspect of Balakrishnan's personality that
stands out is his continuing partnership with old friend Arun Nanda
in all his ventures. Apart from a shared vision of business and
mutual respect, they give each other enough space to do their own
thing. While Nanda stuck to the knitting of advertising, recently
being inducted onto the international executive board of Dentsu,
Young and Rubicum, one of the world's largest agencies and
Rediffusion's international affiliate, Balakrishnan has persisted
with his vision outside. "It takes on a life that is different
from you and separate from you... that's the wonderful thing!"
he says.
For Balakrishnan, the excitement in a new venture
is in the thrilling fear of knowing that you could lose it all, and
to see an idea come. "A start-up to life atmosphere brings the
best out of people. You are surrounded by highly creative energetic
people who are all set on a pure purpose." That's the buzz that
he seeks. And when the business begins to take on an identity of its
own, he knows it's time to move on. The child is becoming an adult.
And like a good parent, Balakrishnan lets go. Not only because he
feels that that's the best way to let a business grow, but also
because by then, the magic for him has gone. When the business takes
on a certain size, he tells you, creativity begins to play second
fiddle to administrative overheads. That's when it's time for him to
move on to new things.
His views on himself however are a bit enigmatic.
He insists that not only is he just starting out, but that he
doesn't consider himself to be a successful man. "You can't
call yourself successful unless you have built a brand and it
succeeds in the world-wide scene," he says. And what about the
wealth? "Well, what about it? Success cannot be measured by the
Mercedes car that you have. I'm the son of a doctor, my grand
parents were doctors - for me, success is contributing to society.
It can never be wealth." You look at him disbelieving as you
count the crores; he stares back, laughing a little mocking laugh,
giving away nothing. Is he displaying a false sense of modesty?
Admit it, you hector him, that you are in fact a rich, powerful
successful man, otherwise why would I be interviewing you? He
doesn't bat an eyelid (an old entrepreneurial trick, because if you
blink, you lose remember?), laughs and gently persists in
maintaining that the money doesn't count. It never did. (And never
mind if the rest of the world is busy counting it for you!). And
that the power doesn't interest him because he's not a powerful man.
So when will it be enough? Enough to hang up one's
boots, he asks? You nod. When you have been able to create "one
brand out of India which is respected world-class.... like
Sony!" he says.
The serial entrepreneur is on the prowl again.