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David & Goliath Remastered
Business Today, Vinod Mahanta, June 2001
The first round of the battle in cyberspace
saw Indian dotcoms lick their multinational rivals. The second
round could throw up very different results.
Try this: Run a search on both Rediff.com and yahoo.co.in
for a ''guide to photography''. Rediff will throw up 7,92,000
matches, and yahoo, 190 sites. The numbers aren't strictly
comparable, so look at the content on the first page. Rediff's
first match is bang on: ''A beginner's guide to photography''.
And Yahoo's is ''Spearmint's Guide to Infrared Photography''.
Sure, Yahoo's second match is perfect (Tim's Guide to Photography),
but the sites it shows up towards the end of the first page
are not very relevant.
That in a way is indicative of the lead that desi dotcoms
have been able to maintain over their transnational rivals
in India. Not only are the local cyber corporates drawing
more eyeballs, they are pulling in more moolah too. For instance,
Rediff racked up $1.51 million last quarter, followed by Sify.com
($0.70 million). Yahoo India would not reveal its revenue
figures. In terms of page views, Rediff led the pack with
a count of 965 million between January and March this year,
and Sify reported 540 million page views in the same period.
While yahoo gets about 650 million page views a month globally,
India-specific figures were not made available to BT.
Competition is most fierce in the horizontal space, but the
fight is intense in other segments too. Take, for example,
online job searches. World No. 1 Monster.com, Jobstreet.com,
Stepstone.com, and Jobsdb.com are pitted against Naukri.com
and Jobsahead.com. In B2B, Freemarkets and Gate2biz are jockeying
for leadership with Trade2gain, Sify, and Auctionindia (See
Dotkings On the Desi Turf). Again, in each of these segments,
it is the Indian dotcom that dominates. Naukri boasts of 400,000
resumes in its databank versus Monster India's 90,000; Trade2gain
has conducted 238 auctions in six months whereas Freemarkets
has done 100 although the average value of transaction is
much higher in the latter's case. Says Ajit Balakrishnan,
Chairman, Rediff: ''Being foreign-owned is no guarantee of
local success.''
Now the war begins
Dotkings on the Desi Turf
1. |
Domain |
: |
Horizontal |
|
Global
Player |
: |
Yahoo,
MSN |
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Local
Player |
: |
Rediff,Sify |
|
|
|
|
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Key Success
Factors |
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1. Breaking
News and Localising Content |
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2. Speed
of the Page Display |
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3. Utilities
Offered Apart from Plain Vanilla Stuff |
|
4. Adapting
to changing Trends in e-shopping |
|
|
|
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2. |
Domain |
: |
Jobs |
|
Global
Player |
: |
Monster,
Jobs DB |
|
Local
Player |
: |
Naukri,
Jobsahead |
|
|
|
|
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Key Success
Factors |
|
1. Extend
reach beyond the Internet |
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2. Range
of Products apart from the regulars |
|
3. Brick
and Mortar (Location-based or Print Offerings) |
|
|
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3. |
Domain |
: |
B2B |
|
Global
Player |
: |
Freemarkets |
|
Local
Player |
: |
Trade2gain,
Indiamart |
|
|
|
|
|
Key Success
Factors |
|
1. Full-Fledged
Corporate commitment |
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2. Sustaining
Capability (Deep Pockets) |
|
3. Technical
Expertise for Complex Problems |
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4. Leveraging
Existing Relationships |
|
|
|
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4.
|
Domain |
: |
Search |
|
Global
Player |
: |
Lycos 123,
Altavista |
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Local
Player |
: |
Khoj, india.com |
|
|
|
|
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Key Success
Factors |
|
1. Speed
of the Search Function |
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2. Relevance
of Result Displayed |
|
|
|
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5.
|
Domain |
: |
e-learning |
|
Global
Player |
: |
Swiftforce |
|
Local
Player |
: |
Learn at
Satyam |
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Key Success
Factors |
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1. Level
of customization of the content |
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2. Concept-selling
to corporates |
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6.
|
Domain |
: |
e-trading |
|
Global
Player |
: |
Tata-TDW |
|
Local
Player |
: |
ICICI-Direct,
Indiabulls |
|
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Key Success
Factors |
|
1. Credibility
with Stock Market Customers |
|
2. Constant
Product Innovation |
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3. Understanding
of Local Environment |
|
4. Backup
Operations & Risk Management Ability |
May be, but the current equation could change
soon. Being late entrants, most of the foreign players have
so far been busy getting their content right. But now they
are moving up a gear. Yahoo India's initial revenue model
depended on ads, but now it is focusing on selling e-solutions
to corporates, co-branded tools, 'fusion marketing' (optimises
targeting capabilities), 'delivers' (permission-based marketing),
and webcasting. Explains Deepak Chandnani, CEO, Yahoo India:
''We have tailored our revenue streams to suit the local conditions.''
Monster India, on the other hand, is adding a brick-n-mortar
dimension to its virtual strategy by opening three sales offices
in India. Simultaneously, it is expanding its jobs portfolio
to include segments such as finance, sales, media, and services.
CommerceOne also has modified its global transaction software
to suit peculiarities of Indian trade (adding tax and excise
components to it).
By now it is clear to most dotcommers that to make money on
the Net, companies will need to build strong offline capabilities.
For example, in the B2B space, factors such as a strong partnership
with participating companies, superior logistics service,
customer service, and secure payment technology will decide
who wins the game. In e-trading, consumer confidence, strong
market participants (such as depositories), and scalability
are critical issues.
To build such unique capabilities, the companies will need
deep pockets. Here again, the Yahoos and Commerceones of the
world have an edge over the Rediffs and Trade2gains. The difference
in financial stamina will get accentuated especially when
revenue cyclicality worsens. Then, the players must take a
call on whether to cut back on key investments and risk missing
market when it takes off, or continue spending and risk going
bust. Monster (US), for instance, plans to spend $50 million
on product development and enhancement during 2001. Yahoo
India is continuing to invest in server farms and hiring people,
although revenue is in no way keeping pace with the spend.
Not many Indian dotcoms can claim to have a comparable hoard.
Says Chandnani: ''We are using technology to make our user
experience the best.''
Critics of the high-investment strategy, however, say that
Indian dotcoms are being wiser by keeping their cash-burn
low. Points out Sanjeev Bhikchandani, CEO, Naukri.com: ''Even
if the market is buoyant you should not overspend on infrastructure
or personnel.'' In the final analysis, the key to success
will lie not in ownership but in dotcoms understanding local
customer preferences and balancing their investments with
returns.
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