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5 things we hate about Indian customer care services
Customer care people (especially the customer care girls) speak sweetly. They are ordered not to be arrogant or get angry during the call even if the customer abuses them. Often times, they have to listen to the customer's problem and convince him/her to continue using the product or service and make them believe that all issues will be resolved very soon.
It's not a really nice job.
But nevertheless, as the people on the other side who suffer the interaction with these customer care folks, here are five things about Indian call centres which gets your goat:
Note: All pictures used only for representational purpose.
5 things we hate about Indian customer care services
1. For English dial 1
When you call them, they nicely welcome with horrible navigation with a recorded voice asking you to "For English dial 1, hindi me jaari rakhne ke liye 2 dial Karen" and blah... blah... blah...
And then they proceed to tell you all that myriad options which they keep changing just to irritate us.
5 things we hate about Indian customer care services
2. Your call is important to us
Yeah, right! Makes you feel like laughing, doesn't it? First you are angry about the product or service and then they put you on this long hold and keep reminding you that "your call is important to us".
5 things we hate about Indian customer care services
3. Haan sir, aapki madad bilkul ki jayegi (Yes Sir, we will definitely help you)
Bhai, just help me, don't tell me that you WILL help me. You are supposed to help me. When you ask for the solution, either they assign you a ticket which is closed without asking you or they ask to call you again and choose another department as they are not the correct department for the problem at hand (e.g. sorry sir, can you please call another number 131343 for the technical department).
5 things we hate about Indian customer care services
4. Thank you for calling us
And after a tortured call with the call centre executive, they sweetly 'thank you for calling us'. As if anyone in this universe wanted that call to happen. Not me, not them, nor anyone around me.
5 things we hate about Indian customer care services
5. Sir aapka din shubh ho (Have a nice day, Sir!)
First they spoil your day and then wish you a good day, a lot of times after not being helpful at all.