Photographs: Reuters.
In the study, the IT research and advisory firm identified the Top 30 countries around the world for globally sourced activities in 2010-11, rating them on the basis of 10 criteria.
Many organisations that choose to move IT services to lower-cost countries are daunted by the task of determining which country, or countries, would best suit their requirement.
Gartner conducted an analysis of these countries to assess their capabilities and potential as offshore services locations, it said. India retained its position as the most successful country among global offshore locations, as per the Gartner study.
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India still world's No. 1 destination for outsourcing
Image: BPO employees.While its cost-competitiveness is being challenged due to the rising rupee, this is compensated by its strength in other areas, as per Gartner's study.
India is already the most successful country amongst the offshore locations. With the rising rupee, its cost competitiveness is being challenged, but this is compensated by its strength in other areas.
"Clients continue to seek a portfolio of offshore countries and with India again experiencing increasing labour costs and attrition, this is creating opportunities for other offshore locations to target the services needs of more-mature Asian clients," said Gartner Research Vice-President Ian Marriott.
Click NEXT to find out the top BPO hotpots...India still world's No. 1 destination for outsourcing
Image: China improves rating.Photographs: Reuters.
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India still world's No. 1 destination for outsourcing
Image: Sitel employees take calls from international customers at its new facility in Pasig City.Photographs: Reuters.
Gartner's scores for the Philippines remain largely unchanged, although its rating for global and legal maturity fell from good to fair.
Gartner continues to see foreign companies being attracted to the Philippine's young, experienced labour pool specialising in contact centres and finance and accounting (F&A) business process outsourcing (BPO), complemented by its good language and cultural compatibility with western economies.
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India still world's No. 1 destination for outsourcing
Image: A woman protesting against outsourcing at a rally in front of Japan's embassy in Jakarta.Photographs: Reuters.
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India still world's No. 1 destination for outsourcing
Image: Kuala Lumpur.Malaysia has improved its government support and infrastructure from good to very good.
In Malaysia's 2010 budget, the government introduced green IT initiatives to encourage green technology adoption.The Malaysian government is also investing in high speed broadband (HSBB), and 1.3 million homes and premises are expected to access HSBB services by 2012.
It is becoming a regional center of excellence for service desk, remote infrastructure monitoring and support as well as shared services center for logistics.
India still world's No. 1 destination for outsourcing
Image: Ho Chi Minh City.Vietnam
Vietnam has improved its labour pool and culture compatibility ratings from fair to good. Its labour pool continues to be attractive due to the size of its young workforce. The Vietnamese government has created a priority list in 2010 to train 40 percent of its workforce in selected fields including IT. From a culture compatibility improvement perspective, Vietnam now has a sizeable expatriate community fromJapan, South Korea, Taiwan, Malaysia, Singapore, Thailand and France.
India still world's No. 1 destination for outsourcing
Image: BPO staff in Colombo.
India still world's No. 1 destination for outsourcing
Image: Thailand.
India still world's No. 1 destination for outsourcing
Image: Dhaka.
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