Glimpses from India's BPO industry

India is the world's favoured market for BPO companies. With low labour costs, huge talent pool of skilled and english-speaking professionals, India has an edge over its competitors.

India's $20-billion BPO industry is likely to see a robust growth of 12-15%, for the financial year 2013-14.

The Indian BPO industry employs around 2.8 million people as of 2012.

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Employees walk inside Tech Mahindra office premises in Noida on the outskirts of New Delhi.

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Newly recruited employees attend a training session inside Tech Mahindra office building in Noida on the outskirts of New Delhi.

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Employees chat during their lunch break inside Tech Mahindra office premises in Noida on the outskirts of New Delhi.

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Employees walk inside Tech Mahindra office building in Noida in the outskirts of New Delhi.

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An employee arrives at Tech Mahindra office building in Noida on the outskirts of New Delhi.

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Employees work out at a gym inside Tech Mahindra office building in Noida on the outskirts of New Delhi.

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Employees arrive for work at Tech Mahindra office building in Noida on the outskirts of New Delhi.

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Employees work at their desks inside Tech Mahindra office building in Noida on the outskirts of New Delhi.

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Employees work at their desks inside Tech Mahindra office building in Noida in the outskirts of New Delhi.

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Employees of Tata Consultancy Services (TCS) work inside the company headquarters in Mumbai.

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An employee carries her lunch at a cafeteria inside Tech Mahindra office building in Noida on the outskirts of New Delhi.

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A trainer (L) gives a lecture to newly recruited employees inside Tech Mahindra office building in Noida on the outskirts of New Delhi.

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An employee of Tata Consultancy Services (TCS) works inside the company headquarters in Mumbai.

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Employees of Tata Consultancy Services (TCS) work inside the company headquarters in Mumbai.

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Employees chat with each other during lunch hours at the Indian headquarters of iGate in Bangalore.

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A view shows the Indian headquarters of iGate in Bangalore.

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Employees cross an overpass at the Indian headquarters of iGate in Bangalore.

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Employees work at the Indian headquarters of iGate in Bangalore.

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A general view shows workers at a cafeteria inside a building at the Infosys campus at the Electronic City area in Bangalore.

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Employees walk in front of a pyramid-shaped building at the Infosys campus in the Electronic City area of Bangalore.

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Employees walk in a forecourt at the Infosys campus in the Electronic City area of Bangalore.

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Employees of Indian software company Infosys walk past Infosys logos at their campus in the Electronic City area in Bangalore.

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Employees walk in front of a building dubbed the 'washing machine', a well-known landmark built by Infosys at the Electronics City IT district in Bangalore.

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An Infosys logo is pictured on one of the company's office buildings at their IT campus at Electronics City in Bangalore.

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Staff walk in Infosys Technologies campus in Electronics City in Bangalore.

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Engineers work in the control room at Infosys Technologies campus at Electronics City in Bangalore.

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Workers are pictured beneath clocks displaying time zones in various parts of the world at an outsourcing centre in Bangalore.

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Employees work on their computer terminals on the floor of an outsourcing centre in Bangalore.