Railways have now launched a Facebook page to inform passengers about the latest position of trains including arrivals and departures.
"Through the Facebook we are informing the general public about the latest development activities and facilities being provided in the railway station and responding to queries about Railways," Northern Railway general manager S K Budhalakoti.
He said the page by the Delhi division on the social networking site has become very popular since its launch in April.
"We also inform the passengers regarding the running position of the trains and their platform numbers at three major stations - New Delhi,
Old Delhi and Nizamuddin," he said.
A centralised SMS-based complaint monitoring system has been implemented wherein immediate action is taken to rectify the deficiencies after receiving complaints, he said, adding this has resulted in sharp decline in complaints being received.
Budhalakoti said battery-operated vehicles have been introduced in New Delhi Station to help senior citizens, women and children.
Northern Railway has claimed a 12 per cent decline in the rail accidents this year.
"There was no incident of train collisions even during the dense fog this year," he said.
Northern Railway earned Rs 10,997.02 cr (Rs 109.97 billion) during April 2010-March 2011, which is 12 per cent of the total earnings of Indian Railways.
