Sony chief executive officer Howard Stringer has apologised for the inconvenience and concern caused by the 'cyber attack' on the company's PlayStation and Qriocity network and has launched a $1 million identity theft insurance policy for its customers.
"I know this has been a frustrating time for all of you," he said in a statement posted on Sony's US PlayStation blog, adding that the company will restore "full and safe service as soon as possible".
For the US PlayStation Network and Qriocity customers, the company has launched a $1 million identity theft insurance policy per user and said 'announcements for other regions will be coming soon.'
He said that till date, "there is no confirmed evidence any credit card or personal information has been misused."
Personal information like credit card data, email addresses and other informations from around 100 million Sony Online Entertainment accounts were hacked in two massive data breaches.
Sony began investigating unusual activity on the PlayStation network on April 19, but notified its consumers of the breach on April 26.
"I wish we could have gotten the answers we needed sooner, but forensic analysis is a complex, time-consuming process," he said, adding that "hackers, after all, do their best to cover their tracks and it took some time for our experts to find those tracks and begin to identify what personal information had -- or had not --
Image: Howard Stringer